Return & Refund Policy – GODARAMSTERDAM.com
At GODARAMSTERDAM.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, our return and refund policy is here to assist you.
1. Return Eligibility
We accept returns on items that meet the following conditions:
- Items must be returned within 14 days from the date of delivery.
- The item must be unused, unworn, and in the same condition as when it was received.
- The item must be in its original packaging, including any tags, labels, and accessories.
- For hygiene reasons, certain items like watches with worn straps or engraved items may not be eligible for return unless they are defective or damaged.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at returns@GODARAMSTERDAM.com to request a return authorization. Please include your order number, the item(s) you wish to return, and the reason for your return.
- Return Authorization: Once your return request is approved, we will send you a return authorization and instructions for returning your item.
- Ship the Item Back: Carefully pack the item in its original packaging and send it back to the address provided by our team. Please use a trackable shipping service to ensure your return reaches us safely.
Please note: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If the return is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.
- Original Shipping Charges: Shipping costs are non-refundable unless the return is due to a defect or error on our part.
- Partial Refunds: In some cases, a partial refund may be granted for items that are not in original condition, have been opened or used, or have missing parts.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at sales@GODARAMSTERDAM.com within 7 days of receiving your order. We will guide you through the process of returning the defective item and issuing a full refund or replacement, including any applicable shipping costs.
5. Non-Returnable Items
The following items are non-returnable unless they are defective:
- Customized or personalized items (e.g., engraved watches).
- Watches that have been worn or altered in any way.
- Sale or clearance items, unless defective.
6. Exchange Policy
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, style, or color, please return the item for a refund and place a new order.
7. Canceling an Order
If you need to cancel your order, please contact us as soon as possible at support@GODARAMSTERDAM.com. We are able to cancel orders before they are shipped. Once an order has been dispatched, it cannot be canceled, but you may return the item according to our return policy.
8. Contact Us
If you have any questions or concerns about your return or refund, please reach out to our customer service team at support@GODARAMSTERDAM.com. We’re here to assist you!
Thank you for shopping at GODARAMSTERDAM.com. We appreciate your business and aim to ensure a hassle-free return and refund process.
